At BodyScience Pilates, we are committed to providing exceptional services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our services. By using our services, you agree to the following:
1. Refund Eligibility
Refunds are considered under the following circumstances:
- If a class or session is canceled by BodyScience Pilates due to unforeseen circumstances.
- If you cancel your booking within the allowable time frame as stated in our cancellation policy.
2. Non-Refundable Services
The following are non-refundable:
- Payments for completed classes or sessions.
- Missed classes or sessions due to late arrivals or no-shows without prior notice.
- Membership or package fees once the services have commenced.
3. Cancellation Policy
- To be eligible for a refund, cancellations must be made at least [insert specific time frame, e.g., 24 hours] before the scheduled class or session.
- Cancellations made after this time will not qualify for a refund.
4. Refund Process
- Refund requests must be submitted via email to [insert contact email] with proof of payment and details of the cancellation.
- Approved refunds will be processed within [insert time frame, e.g., 7–10 business days].
- Refunds will be credited back to the original payment method used at the time of booking.
5. Rescheduling Options
- Instead of a refund, you may opt to reschedule your session to a later date. Rescheduling requests must comply with our cancellation policy.
6. Exceptions
Refunds are not provided for:
- Services canceled or delayed due to factors outside of BodyScience Pilates’ control (e.g., weather, natural disasters, or emergencies).
- Classes missed without prior notification.
7. Changes to Refund Policy
BodyScience Pilates reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and your continued use of our services indicates acceptance of the updated terms.
8. Contact Us
For questions or refund requests, please contact us at:
- Email: info@bodysciencepilates
- Phone: +91-7036398711
- Address: 3rd Floor, Building 82 Jubilee, Road No. 82
Jubilee Hills, Hyderabad – 500033